FREQUENTLY ASKED QUESTIONs
Processing & Shipping
+ How do I check the status of my order?
After each order is shipped, the client is provided with a USPS Tracking Number so that they are able to check the status of their package.
+ How much does shipping cost?
General USPS shipping costs $3.99 per order. However the price can vary if the customer would like expedited priority shipping.
+ How are products shipped?
Packages are generally shipped through USPS.
+ Can I track my package??
Yes, via the USPS Tracking Number provided once the package is mailed out.
+ Will my order ship all in one package?
Yes, generally all orders are shipped in one package.
+ I really need this ASAP, is a rush option available?
Yes, USPS priority & next day shipping options are available upon request.
+ How long will it take for me to receive my order?
Most items are made to order so it generally takes about 2-3 business days for an order to process and then 2-3 business days for the item(s) to be received once shipped. However, a shorter turnaround time is available for expedited orders.
+ Can I change my shipping address after my order is placed?
If a customer has to change their shipping address, it is recommended to do it within 24 hours of placing the order so that we have the correct mailing address before the order is processed.
+ Can I track my package internationally?
Yes, international packages also have a USPS Tracking Number to keep track of each package.
+ My order is marked as delivered, but I didn’t receive it.
If your order has been marked as delivered, but it hasn’t been received check with your local mail carrier and/or local USPS office to see if they are holding the package. If they don’t have it contact info@tatianailia.com
+ Why was I charged for “custom charges”?
Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
+ My order is a gift. Can you exclude the packing slip?
Yes, if your order is a gift please include that in the notes section before confirming your order so that we can exclude the packing slip & mail it out to the recipient of the gift.
+ Do you have a storefront?
Currently we are mainly online based. However, we do a variety of Pop-Up Shop & Showcase events throughout the New York City area. Check out our blog & social media page to keep up with our upcoming events.
Payments
+ How will I know my order was processed?
Once your order has been processed you will receive a confirmation email with your order details.
Product Information
+ What should I know about Ilia by Tatiana Ilia?
ILIA BY TATIANA ILIA Jewelry & Accessories are unique handcrafted pieces created to empower, inspire, & make our clients look and feel good.
+ What is a gemstone?
A gemstone is a precious or semiprecious stone, especially one cut, polished, and used in a piece of jewelry. Most gemstones have healing properties that have been used for centuries to fix ailments, increase inner peace and prosperity, enhancing function, & defending the user / wearer against harm.
+ How can I learn more about the meaning behind gemstones?
You can learn more about the meaning behind particular gemstones by searching online or reading certain books on gemstones. In particular, “The Crystal Bible” by Judy Hall and “Crystals: The Modern Guide to Crystal Healing” by Yulia Van Doren.
+ How can I request more information about a particular product?
You can request more information on a particular product by emailing info@tatianailia.com
+ How should I determine my product size/length?
You should determine the size or length of a desired product by measuring in inches the length / size that will best fit your desired preference.
+ Can I return/exchange a product?
If a product has not been worn and/or is in great condition it can be be returned or exchanged within 7 days of its purchase. If there is a specific issue with an item please email info@tatianailia.com with a detailed explanation so that the team can resolve the issue.
+ How should I care for my ILIA BY TATIANA ILIA jewelry & accessories?
Each item comes with a protective gift box, store your jewelry when you’re not wearing in the box to protect its quality. Also, for gold and silver plated items, try to refrain from wearing your jewelry in the water and working out with it to preserve the quality of your jewelry.
+ What metal is the jewelry made from?
The components of each metal item varies and is explained in the description of each product. A majority of the gold plated jewelry is made with a silver base and a gold plating, 14kt gold plated pieces are made with a sterling silver base and plated with a higher quality 14kt gold plating; and the 14kt gold filled pieces are made with pure gold. Sterling silver jewelry and accessories are made from pure sterling silver, and silver plated pieces are made with a copper or nickel base with a silver coating / plating.